Privacy Policy

Effective Date: 20 November 2025

  1. Introduction

Le Winck Optika (“LwOptika”, “we”, “us”, or “our”) operates the website www.lwoptika.co.za (“the Service”).

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

By using our Service, you agree to the terms of this Privacy Policy.

  1. Personal Information We Collect

We collect and process personal information necessary to provide optometry services and operate our website.
This may include:

2.1 Directly Provided Information

  • Full name
  • Email address
  • Phone number (landline or WhatsApp)
  • Physical address
  • Appointment or inquiry details
  • Records related to eye tests, prescriptions, or product orders
  • Any additional information you voluntarily provide

2.2 Automatically Collected Information (Usage Data)

  • IP address
  • Browser type and version
  • Device information
  • Pages visited on our website
  • Dates and times of visits
  • Time spent on each page
  • Diagnostic data used for analytics and website improvement

2.3 Cookies and Tracking Technologies

We use cookies, tags, and scripts to:

  • Keep the website functional (Session Cookies)
  • Save your preferences (Preference Cookies)
  • Enhance security (Security Cookies)
  • Analyse site usage (Analytics Cookies)

You may disable cookies via your browser. Certain features may not work without them.

  1. Purpose of Processing Your Information

We use your information only for lawful and legitimate purposes, including:

  • Providing and maintaining our optometry services
  • Booking appointments
  • Responding to enquiries
  • Communicating updates or changes
  • Improving user experience on our website
  • Conducting internal analytics
  • Ensuring system security
  • Detecting, preventing, and managing technical issues
  • Compliance with legal or regulatory obligations

We will not use your information for any purpose other than what it was collected for, unless we obtain your consent.

  1. Legal Basis for Processing

In line with POPIA, we process your information under one or more of the following lawful bases:

  • Your consent
  • Performance of a service you requested (e.g., scheduling an exam)
  • Legal obligations, where applicable (e.g., record-keeping under health regulations)
  • Legitimate interests (e.g., security monitoring, service improvement)
  1. Storage and Security of Personal Information

We take reasonable and appropriate measures to protect your information, including:

  • Secure servers and digital safeguards
  • Access controls and authentication
  • Regular system monitoring
  • Limiting access to authorised personnel only

Despite these measures, no method of electronic transmission or storage can be guaranteed 100% secure.

  1. Sharing and Disclosure of Information

We do not sell personal information.
We may share your information only under the following circumstances:

6.1 With Service Providers

Trusted third parties who assist with:

  • Website hosting
  • IT support
  • Analytics
  • Email and communication services

These providers may only use your data to perform services on our behalf.

6.2 Legal Requirements

We may disclose personal information if required to:

  • Comply with a legal obligation
  • Protect the rights or property of LwOptika
  • Prevent fraud or potential misconduct
  • Protect the safety of clients or the public

6.3 Business Continuity

In the event of a merger, acquisition, or restructuring, your information may be transferred as part of that process.

  1. Cross-Border Transfer of Information

Your information may be stored or processed on servers located inside or outside South Africa, depending on our service providers.

We ensure all cross-border transfers comply with POPIA by using providers with adequate data protection safeguards.

  1. Data Subject Rights (Your POPIA Rights)

You have the right to:

  • Access your personal information
  • Request correction of inaccurate or outdated information
  • Request deletion where legally permissible
  • Withdraw consent at any time
  • Object to certain types of processing
  • Request information on how your data is processed
  • Submit complaints to the Information Regulator

Information Regulator (South Africa)

Website: https://www.inforegulator.org.za
Email: complaints.IR@justice.gov.za

  1. Children’s Privacy

We do not intentionally collect personal information from children under 18 years old without parental consent.
If you believe a minor has provided information without permission, please contact us so we can remove it.

  1. Links to Other Websites

Our Service may contain links to third-party websites.
We are not responsible for their privacy practices and encourage you to review their policies.

  1. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
When changes are made, we will:

  • Post the updated policy on our website
  • Update the effective date
  • Provide additional notice if changes are significant
  1. Contact Us

For questions, data requests, or privacy concerns, contact us:

LwOptika (Le Winck Optika)

  • Email (General): info@lwoptika.co.za
  • Email (Admin): admin@lwoptika.co.za
  • Email (Accounts): accounts@lwoptika.co.za
  • Phone: (012) 460 0125
  • WhatsApp: 067 407 5340
  • Address: 407 Atterbury Road, Menlo Park, Pretoria
  • Website: www.lwoptika.co.za
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